Refund & Remake Policy
Version 2026-10-21
Pre-launch legal notice: Draft for legal review. Launch markets, the Australian governing state and a real contact email must be configured before launch.
- Delivery
- Usually within 30 minutes, occasionally longer if a service or the blockchain is delayed. Sent to the Solana address you provide. We pay the initial minting network fee. Timing is an estimate, not a waiver of your rights if we do not supply the product within a reasonable time.
- How to request help
- Email us with the email used for the order or the order ID, plus a short explanation. We will reply to understand the issue and confirm the next step.
- Our remake-first guarantee
- For preference or quality concerns, we first provide the free revisions included with your edition or remake the card. If it is still not right, you can request a full refund within 14 days of delivery.
- When we may refund immediately
- An immediate refund remains available for duplicate charges, inability to fulfil, non-delivery caused by us, or a material defect where a remake is not appropriate.
- Blockchain delivery is irreversible
- A refund does not delete the minted collectible or transfer it back to us. If you supplied an incorrect wallet address, we assess the circumstances individually, subject to applicable law.
- How refunds are paid
- Approved refunds go back to the original payment method. The time for funds to appear depends on Stripe and your card issuer or bank.
- Your legal rights
- This policy does not exclude, restrict or modify any consumer guarantee, remedy or other right that cannot lawfully be excluded, including rights under the Australian Consumer Law and mandatory consumer laws in your country where they apply.
Refund requests are handled by email. A real monitored support address must be configured before production launch.